Support

Support Overview

Great support is just as important as great software. We’re known for both. Our world-class support organization delivers on the promise of deep software, technical and media industry expertise to help our clients when they need it. Moreover, Marketron is continually investing in new technologies that allow our clients to select everyday help the way they want it. Whether by telephone, email, live chat or our secure self-service support center, you’ll always know that Marketron is committed to your organization’s success.

MyMarketron

Secure, Self-Service Support Center
Through MyMarketron, find the latest versions of your software and all the documentation needed to ensure you have the tools and resources to maximize your investment in Marketron solutions.

Marketron is always looking to improve our service offerings. Here’s a heads-up on what’s coming soon with MyMarketron:

Comprehensive knowledge base searchable 24/7
Ability to enter your own web requests into our CRM system
Live forum groups on industry topics

Benefits of Marketron Support

Single point of contact and accountability. Marketron Support is dedicated to reviewing, escalating (as needed) and resolving your issues quickly and efficiently. The team is supported by our information technology and development organizations to provide additional resources and expertise as needed to address your issues. Marketron Support is your expert point of contact when you have a question; and we know, through that connection that we’re all accountable to you.
Ongoing innovations that put Marketron solutions to work for your organization. With Marketron Support, your organization receives access to the latest software enhancements, upgrades and patches, as well as the assistance needed to install and apply them. This lets your organization leverage cutting-edge software innovations as they are made available—so you’ll make the most of your Marketron solutions.
Communication channels keep you in charge. Marketron supports your team through a variety of communication channels, so you’re never without a support resource. We’re at your disposal via email, live chat, telephone and MyMarketron, our secure, self-service support center.

Benefits of Marketron Support for Marketron Hosting Clients

Quick access for Marketron Support to view users’ questions in real-time
Ability for Marketron Support to generate reports, pull logs and help when your environment might change
Improved access means reduced user impact